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Terms & Conditions - Privacy Policy

Please read this Agreement carefully before accessing or using the Service. By accessing or using the Service, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the Service. If you utilize the Service in a manner inconsistent with these terms and conditions, we may terminate your access, block your future access, and/or seek such additional relief as the circumstances of your misuse indicate is proper. We also reserves the right to refuse service and cancel your account for any reason it deems reasonable without previous notice. The Service may modify this Agreement or any content on this website at any time, and such modifications shall be effective immediately upon posting of the modified Agreement. You agree to review the Agreement and this website periodically to be aware of such modifications and your continued access or use of the Service shall be deemed your conclusive acceptance of the modified Agreement. By purchasing this or any one of our services you are stating that you have read, understood, and agreed fully to our Policies and our Terms and Conditions.

Your Personal Information

  • We will never disclose the personal information of our subscribers and/or clients, or those people who visit our web site, with exception to verify pertinent original information to carry out transactions by credit card.
  • The Service has links directed to other pages, that they include, but they are not limited to partners, affiliated, strategic alliances or others.The Service assures that the information collected within our website will never be shared with the agents already mentioned. Nevertheless, The Service does not guarantee any person in charge by the policies of privacy or the content of these other pages once the member or client has left our page.
  • When entering our website, the user acquires the commitment to provide correct and true personal information, as well as to update the data whenever it is required.
  • Our members can choose to at any time add, change or erase their personal information throughout or website. Obtaining correct data will help us take care of our customers and/or clients more efficiently.
  • All our members authorize explicitly toThe Service to reveal their personal information to the authorities and legal governmental beings when necessary. This information could be given only after receiving an authorized court order of such. We are completely made responsible to notify our members as soon as possible, in case of receiving this order.
  • Your e-mail will be used as your login name, and forThe Service to be able to offer statements of account online in real time. In certain opportunities, we will send information via e-mail about new products, services, specials or important information about the use of our services.
  • In order to have access to the services ofThe Service, it will be necessary for that user to register. Customers are identified with a User Name and Passcode. The registered data will have to be conserved by the user, who assumes the responsibility of the handling of such. Given the case that the user forgets his/her Passcode,The Service will be in disposition to deliver it by means of an e-mail, or by calling our customer care department to request it.

Credit Card Security

  • When processing credit or debit cards for purchases we must obtain from our clients their full name, email address, billing address, credit/debit card account number, CSC (security code), expiration date, and other pertinent information. This allows us to offer our services to the highest level of security and effectiveness. This will help us protect your sensitive personal information from theft and avoid online credit card fraud.
  • When our clients submit an order, or access their account statement, we offer the use of a protected server, or "Secure Server". The program software for this protected server (SSL-SECURED sockets layer) codifies all the information offered by our clients, before being sent to us. More important the information or data that is received by us is protected against unauthorized use.The Service uses a128-bit SSL encryption method (the highest level commercially available) to secure your credit card transactions.
  • For the processing of credit cards, the client must be 18 years of age or older and have a valid credit card. The Service does not allow persons to charge transactions using credit cards of relatives or extensions of relatives who do not fulfill the minimum age requirements.

Request for Purchase

  • The request for purchase sent by the user through our Web site, will only be considered effective once verification by one of our customer care team specialist is concluded via telephone. When becoming members of The Service, customers will accept thatThe Service reserves all its rights to change its Policy of Privacy at any time without prior notice.The Service and its affiliated companies will try every maximum effort to contact all its members to notify of these changes.

This Agreement

  • This Agreement will be governed by the laws of the State of Florida applicable to the celebrated agreements and to be fulfilled in that State, and the competent courts of the State of Florida will know the conflicts arisen from this.

About Cookies

  • It is possible that The Service uses "cookies" to help our users to personalize their experience online. Cookies are a text file located in the hard disk of the computer through an internet server. The Cookies cannot be used to run programs or to send virus' to the users computer. The Cookies solely are assigned to users and can only be read by a server in the dominion under which the cookie for that user was created. One of the main intentions of the Cookies is to offer an advisable characteristic to save time.
  • Our "Cookies" do not contain any type of information of personal identification or behavior of our users. In any case, these allow us to identify our clients when they visit areas in our website protected by secret keys.
  • The users have the ability to accept or reject cookies. Most Internet browsers automatically accept cookies, but the users can modify the configuration of the browser of the cookies if the users therefore prefer it.

Cancellation Policy - Refunds or Credits

  • Refunds or credits of calls not completed, dead air, will only be issued to calls lasting 10 seconds or less only after The Service investigates call details, and after careful consideration we determine that the claim is valid. We reserve the right to deny any and all credit requests. If you place a call and you hear dead air, hand up before 10 seconds passed and your account will not be charged. Otherwise you assume the responsibility of such calls and charges.
  • The Service cannot guarantee 100% uptime connection to some specific countries (eg: CUBA) due to these countries internal restrictions and regulations, and therefore shall not be held liable for connection problems, dead air, overcharges, etc. in connection with such destinations.

Access Numbers and Print Errors

  • Make sure you are using The Serviceaccess numbers when placing a call, The Service is not responsible for misdialed numbers resulting in charges by your local telephone company.  Even though The Service tries to give you the latest information possible, there might be from time to time, changes in area codes, city codes, and other calling information beyond our control. Therefore The Service is not responsible for any charges you may incur with your local telephone company due to these errors.
  • Furthermore, even though The Service tries its best to correct all Print errors if any at all times, Customer assumes all responsibility of such, and must verify that information on this webpage is accurate before utilizing the service. The Service will not be responsible in cases (including but not limited to) such as incurring long distance charges by local phone companies due to The Service's local access numbers or areas belonging to them having such errors.
  • The information in this agreement is subject to constant review due to changing government laws and regulations. Although every effort has been made to ensure the accuracy of this information, YesPinLess shall not be held responsible for loss or damage caused by errors, omissions, misprints, or misinterpretation of the contents hereof. Furthermore, YesPinLess expressly disclaims all and any liability to any person, whether an user of this service or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person in reliance on the contents of this agreement.

Promotions

  • If you accept any promotion, such as a free month of service, a low-introductory rate, a rebate or other incentive, there may be a term commitment associated with the benefit you accepted. Your term begins the date you activate the new equipment or accept the promotion and ends on the last day of the commitment period. The commitment period will be disclosed as part of the promotion. If you disconnect service prior to the end of the commitment period, you agree to pay The Service a recovery fee for the promotion and/or promotion you accepted. Recovery fees are cumulative and in addition to any other charges or fees you may owe The Service and any fees or charges the The Service requires upon disconnection of service. Each recovery fee is an amount equal to the difference between the price you paid and the regular price of the good or service at the time you accepted the promotion.

Newsletter

  • The Service occasionally releases newsletters for its latest products, services, special deals, and other business related news. The newsletter service is free and can be subscribed online at the time of registration or by sending a request to or calling our Customer Service. The Service disclaims all responsibility and liability for the availability, timeliness, security, misprint or reliability of the newsletter releases. The user may unsubscribe from this service at any time by contacting our Customer Service by phone calls, or e-mails.
     

Prohibited Uses
(a) Unlawful.

  • You shall use the Service only for lawful purposes. We reserve the right to immediately disconnect your Service without notice, if, in our sole and absolute discretion, we determine that you have used the Service for an unlawful purpose. In the event of such disconnection, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a disconnection fee, if applicable, all of which will become immediately due and payable upon disconnection of your Service. If we believe that you have used the Service for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, The Service will provide information in response to law enforcement requests, lawful government requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the customer or others.

(b) Inappropriate Conduct.

  • You shall not use the Service in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, or any similar behavior. We reserve the right to immediately disconnect your Service without notice, if, in our sole and absolute discretion, we determine that you have used the Service in any of the aforementioned ways. In the event of such disconnection, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a disconnection fee, if applicable, all of which will become immediately due and payable upon disconnection of your Service. If we believe that you have used the Service in any of the aforementioned ways, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, The Service will provide information in response to law enforcement requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the customer or others . Furthermore, The Service reserves all of its rights at law and equity to proceed against anyone who uses the Services illegally or improperly.

Rates

  • NO NEED TO CHANGE CARRIERS. The Service long distance services can be used with your home, office and cell phones and with any other private touch-tone phones. Your flat domestic rate will vary depending on the plan you choose. No access fees, surcharges or any hidden fees. U.S. Residents only may open an account. Any and all Free Minutes Talk Time offer (s) are only valid in the forty-eight (48) contiguous United States and with a calling plan purchase. All rates and applicable charges are subject to change without notice or in accordance with legal requirements. Domestic and international rates vary based on the state or country called. Calls terminating at wireless receivers will usually be charged a higher rate. All calls are billed in one (1) minute increments. Government mandated taxes and fees apply per each call. Calls originating from a payphone are subject to FCC mandated payphone fees.  Additional charges may apply for calls made from Alaska , Hawaii , Puerto Rico , US Virgin Islands, Guam, Saipan and Canada and other international destinations. All balances will expire in one (1) year of inactivity.

Service From Other Countries

  • When using The Service FROM other countries, the applicable rates for calling any destination in the world, differ from the rates applicable when calling from U.S.A. to any domestic or international destination. Please email our Customer Service Department at info@onecallxpress.com for more information.
  • The origination of calls from other countries using The Service can only be made from available countries. All rates and applicable charges are subject to change without notice or in accordance with legal requirements. Domestic and international rates vary based on the state or country called. Calls terminating at wireless receivers will usually be charged a higher rate. All calls are billed in one (1) minute increments. Government mandated taxes and fees apply per each call. All balances will expire in one (1) year of inactivity.

By purchasing any one of our services you are stating to have read, understood, and agreed to our Policies and our Terms and Conditions.